The Simo Electric Motor Repair Center in Xi'an is equipped with advanced motor repair equipment, excellent craftsmanship, and a complete set of modern motor testing, inspection facilities, and impregnation devices. With extensive experience in repairing and on-site maintenance of motors used in industries such as power, metallurgy, water conservancy, steel, and chemicals, we provide top-quality service. Our company offers small repairs, maintenance, and on-site services for motors that cannot be stopped during production. All repaired, refurbished, and maintained motors and generators come with a one-year warranty and are subject to a three-year service guarantee.

Given the broad scope of motor repairs and the complexity of communication, we aim to minimize errors and avoid any unpleasant disputes. To assist both new and long-term users, the Simo Electric Motor Repair Center in Xi'an has detailed the motor repair process for your reference.

1. Confirming Whether Repair Is Possible

Although the Simo Electric Motor Repair Center’s motor repair capabilities are unquestionable and our services are extensive, there are certain types of motor repairs that we cannot undertake. Our primary business focuses on industrial motors, and we frequently receive inquiries about repairing motors for household appliances, small high-speed motors, precision motors, etc., which we do not produce or repair. Therefore, before sending a motor for inspection or repair, please consult our technical staff to confirm whether the repair is feasible.

2. Confirming Whether the Motor Needs to Be Sent to the Factory for Repair

1. Remote Confirmation by Technical Staff – Parts Replacement Only
   Based on the fault description provided by the customer, if the issue can be resolved by replacing parts, the customer can directly purchase the necessary motor parts from our factory or other suppliers and carry out the replacement.

   For purchasing parts from Simo Electric Motors, please refer to the following procedure:

2. Remote Confirmation by Technical Staff – Requires Factory Repair
   In cases where the motor is severely damaged and needs to be sent back to the factory for repairs, or if disassembly and reassembly of parts are required, the motor needs to undergo dynamic balancing and other tests, which also necessitate sending the motor to the factory.

3. Confirming Whether the Motor Will Be Repaired

• Fault Diagnosis
  This section applies specifically to motors that need to be sent to the factory for repairs. Because there may be miscommunication between the user and our technical staff, it’s possible that some faults are not fully identified. For example, the motor may have hidden issues not noticed by the user, or our staff might misinterpret the described problem. Therefore, our technicians can only provide an approximate response based on the user's description of the fault. We cannot give repair quotes or commitments based solely on the user's one-sided fault description.

• Repair Costs
  The repair cost for the motor will be determined based on the motor's inspection report, which includes details about the faults, required parts, labor fees, electricity charges, and equipment usage fees. If the user agrees with the quote, we will sign the final motor repair contract. If the user finds the repair too expensive, only the motor fault inspection fee will be payable.

4. After-Sales Service for Repaired Motors

The Simo Electric Motor Repair Center treats all repaired motors as new products: they are fully covered by the three-year warranty service of Simo Electric Motors.

Finally, the Simo Electric Motor Repair Center would like to remind all our users, both new and long-term:
For all motors sent for factory repairs, no quote can be provided before the motor fault inspection report is issued. If any technician offers a quote before this report, please report it to Simo Group. We will offer a reward as a token of our appreciation.